Simple, secure and convenient online purchases

OzMobiles provides convenient payment options for our customers.

Click & collect / pickup (Victorian customers only)

If you want to pick-up your device and you're located within Victoria select the "Pickup" option. You will be able to pick up your device(s) within 2 hours. You will be sent a text message and an email as soon as your device(s) are ready to collect. We're located in Little Collins Street Melbourne - full address will be given once you have placed the order.

You will have to pay online before being able to place a pickup order.

Paypal

Select the option with the PayPal logo/text and follow the prompts. You don't need to have a PayPal account to use PayPal / pay via your credit card with PayPal.

Zippay

Buy now, pay later!

You can now purchase a device from our website, and pay in easy instalments. Select ZipPay during the checkout process and follow the prompts.

Afterpay

Another buy now, pay later option for you.

If you have an Afterpay account, you may pay in 4 fortnightly instalments that are interest-free! Once Afterpay payment option is selected at checkout, you will be redirected to your account to finish the transaction.

Apple Pay 

If you have an Apple Pay account, you may use your account for making a transaction with us. 

Google Pay 

You may select the option to pay via Google Pay at checkout. 

Shop Pay

If you have a Shop Pay account - where it already stores your payment details (so no need to fill it up again), you may select this option at checkout. 

Credit Card (via Shopify Payments)

We offer an option to pay via Mastercard or Visa via our credit card option on our website through Shop Pay (Shopify's native Credit Card platform)

We may reach out to ask you more details if a transaction comes through that gets flagged by our system.

Shipping

Express: If you wish to receive free express delivery please select the FREE EXPRESS POST option, you will be not be charged for the delivery fees. This may take one to three days to arrive depending on where in Australia you are located.

Returns

30-day returns - faulty devices

If you receive your items and they appeared to be faulty or not as described we are pleased to offer our customers within the first 30 days of purchase:

• A replacement unit of the identical make and model as the original item ordered
• Return the broken unit to be repaired
• A store credit or a refund

Store credit does not expire. The discount code we send you for it expires if it is not used within 18 months. If your code is no longer active, contact our team and we will issue you a new one.

Please reach out to us to discuss all available solutions. For a speedier return please include as much information as possible, including faults experienced and photos where required.

Please note:

• In order to receive a full refund, the device must be sent back in its original condition complete with original box and accessories. If returned without box and accessories we will deduct a 15% re-stocking fee (International Shipments will also incur a shipping fee in addition to the restocking fee)
• Our technicians must be able to verify the reported fault with the device. If no fault is verified the device will be returned to the customer.
• Device must not have any internal water damage, cosmetic damage or be iCloud/activation locked.
• Any signs of tampering or unauthorised third party repairs will be rejected and the device will be returned to the customer.
• A return authority (RA) must be obtained prior to sending the product(s) back. If a customer has not contacted us prior to sending the product(s) back, or have not sufficiently obtained an RA number, OzMobiles will reject the return and return the parcel to the sender. OzMobiles also will take no responsibility for any items lost or damaged in transit if sent to OzMobiles without an RA number.
• We will provide a free reply paid address to cover the cost of the return shipping. It is advised to package the return carefully and to add tracking to the parcel.

Warranty period exchanges and repairs

If your device develops a fault from normal use within the OzMobiles warranty policy, we can offer free exchanges or repairs during this timeframe. Please see our warranty page for full details on this process.

Order Cancellations

Need to change or cancel your order shortly after placing it? No worries - OzMobiles can accommodate order cancellations provided that the order is cancelled before it has been shipped.

If you wish to cancel your order please immediately log a new request with our team with your order number and reason for cancellation here. Please note that we do dispatch orders at lightning speed and your order may already be on its way to you. Once it has left our warehouse we are unable to cancel the order.

Discount Codes Issued in Error

Discount codes are issued for a specific customer or promotion. A code that was clearly created or shared by mistake (for example, a code worth far more than any normal promotion) is not a valid offer.

We may cancel any order placed with such a code. If the order has not been delivered, we may recall it from Australia Post and refund what you paid. If it has already been delivered, we may ask you to return the item for a full refund, or to pay the difference between the price you paid and the normal price.

Devices bought with such a code, where the code covered the majority of the order value, remain the property of OzMobiles until the correct price is paid. If the device is not returned or paid for within 14 days of our request, we may block it from network use and take steps to recover it, including referring the matter to the relevant authorities. Any amount you paid will be refunded once the device is returned.

Change of mind

Sometimes after using your purchase for a short while there may be something you don’t like. Therefore OzMobiles can certainly assist you with returning the device and helping you find something more suitable if returned within 30 days of purchase.

For a change of mind return please contact our customer service team through this page with as much information as possible. One of our customer service consultants will be able to assist you in returning the phone. Our consultants are specialised in helping our customers find the perfect phone for their requirements.

Please note:

• OzMobiles is unable to offer change of mind returns for accessory purchases.
• In order to be eligible for the change of mind return scheme, the device must be sent back in its original condition complete with original box and accessories. A $50 re-stocking fee will apply for devices not returned in the original condition. (International shipments will incur a shipping fee in addition to the restocking fee)
• Device must not have any internal water damage, cosmetic damage or be iCloud/activation locked.
• Any signs of tampering or unauthorised third party repairs will be rejected and the device will be returned to the customer.
• Change of mind returns will be facilitated through a direct exchange for another product, refund or store credit.
• We will provide a free express return label to cover the cost of the return shipping.
• A restocking fee of $30 will be deducted for change of mind refunds. We are happy to waive this restocking fee should you choose a direct exchange or store credit to be used towards another order.

How are refunds processed?

Refunds can only be made the same way the payment was received. No exceptions. Refunds will be reversed from the original transaction made - we cannot refund to a new card or bank account

SIM Card Compatibility (Physical SIM & eSIM)

OzMobiles offers devices that support physical SIM cards, eSIM technology, or both, depending on the model and region of manufacture.

Customers are responsible for reviewing the SIM compatibility information provided in the product listing and selecting a device that meets their requirements.

Some devices, particularly US-market models, may support eSIM only and do not have a physical SIM card slot. This will be clearly disclosed in the relevant product listing.

Customers should confirm that their mobile network provider supports the required SIM technology before purchasing.

All purchases remain subject to OzMobiles' Returns Policy and applicable consumer rights under Australian Consumer Law.

OzMobiles Device Trade-In
sell.ozmobiles.com.au

OzMobiles operates and owns "sell.ozmobiles.com.au" for customers to sell their old or unwanted device.

We are only responsible for your device once it reaches our office. Once online tracking shows "Delivered" we will take full responsibility in case of any issues.

There are 3 ways a customer can get their device to us

1) Via drop off in the CBD Melbourne - you must have made an order on the site first.

2) Self-Post method; once you have created an order you may go to any Post office Australia wide and use our free reply paid address to mail your device(s) to us.
Please note that any additional insurance is your responsibility, if your parcel gets lost during transit we will not be held responsible.

3) Satchel Option; You may select this option if you want to wait for a satchel to arrive. Please note that the satchels do have tracking numbers on them, but there is no insurance.
We do not recommend this option for expensive devices. If you want to have insurance please use the self-post method and pay for insurance at the post office.